Faq

While referrals from other professionals are preferred and highly recommended, we do see clients through self-referrals or client referrals.

While most of our sessions are 55 minutes long, it really depends on the service that you are coming for.

That also is dependent on the services being provided.  Other factors such as diagnosis, personal needs, test and assessment results will also determine how long a client will need to be seen.  Services may be short term or long term.

No, services are not free and the hospital does not pay.  However from time to time, NGO’s and other organizations including corporate agencies will sponsor clients they refer. Payment may be made by cash, cheque, debit or credit cards and payment arrangements can be made.

We do encourage parents to be present in the room.  We think it is best for the parent to see what we are doing so they can replicate the process at home.  Our aim is to help parents be independent.  If however, you think your child does better without you in the room, we are open to that as well and will give you an overview after the session.

While we encourage parents to attend, we work within the confines and the reality of the client’s lifestyle and availability.  We love having family members and baby sitters, however we do wish to have consistency.  As much as possible, we would like to have the same one or two alternative individuals accompany the child to sessions.

We do enjoy sharing information but in our experience, having too many people in the room can be distracting.  From time to time we do have siblings present in sessions as this is often helpful. Family members may be permitted to sit in on sessions, but unfortunately not all at the same time.

This is not permitted. You are free to take notes and ask as many questions during the session but videotaping or voice recording is not permitted.  In the past, videos have been used for situations which we consider inappropriate or unsafe and we do not permit that.  However you may tape you child at home doing the exercises should you so desire.  Handouts are also provided where appropriate.